Privacy Policy

1. Information We Collect

Information you give us

• Contact details — name, phone number, email address, and mailing address.
• Move details — origin and destination addresses, move dates, home size, floor levels, elevator and parking access, inventory lists, special items (pianos, antiques, safes), and packing or storage needs.
• Photos and video — images or video walkthroughs you share for a virtual estimate, and inventory photos taken by our team.
• Building and access information — building manager contacts, certificate of insurance (COI) requirements, elevator reservations, and parking permit details.
• Payment information — billing name and address and payment card or bank details. Card payments are handled by our payment processor; we do not store full card numbers on our own systems.
• Communications — the content of calls, texts, emails, reviews, claims, and other messages you send us.

Information collected automatically

When you visit the Site, we and our service providers may collect your IP address, browser and device type, pages viewed, referring website, and approximate location derived from your IP address, using cookies and similar technologies (see Section 6).

Information from others

We may receive information about you from real estate agents, senior-living communities, property managers, employers, and other partners who refer you to us; from moving-quote and review websites; and from the person booking a move on your behalf.

2. How We Use Your Information

• Prepare estimates and quotes, and schedule your move.
• Plan and carry out your move — assigning crews and trucks, arranging parking permits, COIs, and building access.
• Contact you about your estimate, booking, move-day updates, and any follow-up.
• Process payments, deposits, and invoices.
• Handle claims, storage accounts, and customer service requests.
• Send you occasional offers or helpful moving information, where permitted (you can opt out at any time).
• Improve our Site, services, and staff training.
• Prevent fraud, protect our customers and crews, and meet our legal and regulatory obligations as a licensed household goods carrier.

3. Text Messaging (SMS)

If you give us your mobile number and agree to receive texts, we may send messages about your estimate, booking confirmations, scheduling, arrival times, move-day updates, document and payment requests, and customer service.

• Message frequency varies based on your move. Message and data rates may apply.
• Reply STOP to stop receiving texts at any time. Reply HELP for help, or call us at 800-287-2042.
• Consent to receive texts is not a condition of purchasing our services.

4. Phone Calls

Calls to and from Carmel Movers may be recorded for quality assurance, training, and record-keeping. When a call is recorded, you will be notified at the start of the call. If you prefer not to be recorded, please let us know and we can continue by other means.

5. How We Share Your Information

We do not sell your personal information. We share it only as needed to provide our services or as described below.

• Service providers that help us run our business — for example, payment processing, phone and text messaging, email, customer management software, e-signature, website hosting, and analytics. They may use your information only to provide services to us.
• Parties involved in your move — such as municipal permit offices and the permit service we use to obtain street parking permits, building and property managers (including for certificates of insurance), storage facilities, and, for long-distance moves, partner carriers or agents handling part of your shipment.
• Insurance and claims — insurers, adjusters, and repair vendors when needed to resolve a claim.
• The person who referred or booked your move — limited status updates may be shared with a referring realtor, employer, family member, or organization when you’ve asked us to or they arranged the move.
• Legal and regulatory — when required by law, subpoena, or regulators such as the Massachusetts Department of Public Utilities and the Federal Motor Carrier Safety Administration, or to protect the rights, property, or safety of our customers, employees, or others.
• Business transfers — in connection with a merger, sale, or transfer of all or part of our business, subject to this policy.

6. Cookies & Analytics

Our Site uses cookies and similar technologies to keep it working, remember your preferences, understand how visitors use it, and measure the effectiveness of our advertising. We use tools such as Google Analytics and advertising services from Google and Meta (Facebook). These providers may collect information about your visits to our Site and other websites over time.

You can control cookies through your browser settings, and you can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on. To learn more about interest-based advertising choices, visit optout.aboutads.info. Blocking cookies may affect how parts of the Site work. Our Site does not currently respond to browser “Do Not Track” signals.

7. How Long We Keep Information

We keep personal information for as long as needed to provide our services, maintain your storage account, handle claims, and meet the record-keeping requirements that apply to licensed household goods movers under state and federal regulations, as well as for tax, accounting, and legal purposes. When information is no longer needed, we delete or securely dispose of it.

8. How We Protect Information

We use administrative, technical, and physical safeguards designed to protect your information, consistent with Massachusetts data security regulations (201 CMR 17.00). Access is limited to staff and providers who need it to do their jobs. No method of transmission or storage is completely secure, but if a breach affecting your personal information occurs, we will notify you as required by law.

9. Your Choices & Rights

• Marketing emails — use the “unsubscribe” link in any marketing email.
• Text messages — reply STOP to any text.
• Access, correction, and deletion — you may ask to see the personal information we hold about you, correct it, or have it deleted. We may need to keep some information to complete your move, maintain storage, or meet legal obligations.

Depending on where you live, you may have additional rights under your state’s privacy law. To make a request, contact us using the details below. We will verify your identity before acting on a request and will not discriminate against you for exercising your rights.

10. Children’s Privacy

Our Site and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page, and for significant changes we may provide additional notice. Links to other websites are not covered by this policy; please review their privacy practices separately.

12. Contact Us

Questions about this policy or your information? We’re happy to help.

Email: Customerservice@carmelmoving.com

Carmel Movers  ·  MDPU #31125  ·  US DOT #1266989  ·  MC #495073